Returns

What is the returns policy? Within 30 days of receipt of your order, you may exchange or return any Fanfire merchandise with the following conditions:
  • Items must be in their original condition, with original packaging and accessories
  • Music merchandise (tapes, CDs) must be unopened
  • There is a $4.00 returns or exchange processing fee for items exchanged that are not damaged or defective (determination of damage or defect will be at our sole discretion)
For exchanges within the U.S., please allow 2-3 weeks for you to receive your new product. If an item is on back order, delivery may be delayed until the product is available. If an item is discontinued, you will be notified via email by our Customer Service Department. Naturally, we can process returns and refunds only for items purchased from FanFire.com. The process to return a purchase from one of our partners is guided by their returns policy.
How do I return an item? Just follow these 3 easy steps:
  1. On your packing slip, please write the reason for your return.
  2. Wrap the merchandise securely and box it with the packing slip.
  3. Affix the return label from the front of your packing slip on the package and ship to the address indicated on the label. *
*We strongly suggest that you use DHL, Insured USPS Mail, or another traceable delivery method for your return shipment. If you do not have your packing slip, please indicate the order number on a separate piece of paper.

Our Address: 

	Fanfire
	P.O. Box 629000
	El Dorado Hills, CA
	95762
	USA

My order arrived damaged We know it’s disappointing when an item arrives damaged. If this happens, please contact our Customer Service team. A replacement item will be sent whenever possible; if not, a refund will be processed.
Returning a Gift? We will issue a gift certificate refund to you at the same address to which the order was shipped. (Don't worry; we won't let the gift-giver know about your return!) Please be sure to include either your packing slip or the e-mail address and name of the person who gave you the gift (for reference only). See the Return Policy for additional details.